General Boarding Conditions
Please read the boarding conditions carefully.
- PASSENGERS WITH SPECIAL NEEDS
- TRAVEL DOCUMENTS
- Their owners or companions must remain with them throughout the trip.
- Service animals (eg guides for people with vision loss), provided they are on a leash, can travel without a muzzled carrier, regardless of their size. Assistance dogs can accompany their owner in the passenger accommodation areas if they have relevant certificates.
- The owners/owners of the pets must take care of their food and hygiene, and are responsible for bodily injuries or property damage caused by them and to third parties.
Relevant form to fill in for your issuance and boarding on the ship.
|Permanent Residents of Psara||100% discount. They issue a zero ticket on presentation of their card.|
|Children up to 4 years||100% discount. They issue a zero ticket (infant)|
|Children from 5 to 10 years||50% discount|
|Large children||50% discount with presentation of their card.|
|Disabled||50% discount (with a disability rate of more than 80%)|
|Disabled Vehicles||50% discount|
|NAT Pensioners||50% discount by showing their card|
|Students||50% discount by showing their card (student PASS)|
PASSENGER - VEHICLE TICKETS CANCELLATION POLICY
|100%||Cancellation up to 12 hours before departure.|
|100%||Cancellation in case of non-execution of the itinerary.|
|50%||Cancellation less than 12 hours before departure.|
|0%||Cancellation after departure.|
In case of illness proven in writing by a Public Hospital, then the ticket will be canceled 100%. For any cancellation a necessary condition is the presentation of the entire ticket stub. Ticket cancellation requests will not be accepted if the ticket has already been changed. No refunds will be made in case boarding is not accepted by local authorities or due to missing passenger/vehicle documents.
- LOSS OF TICKET
In case of loss of the tickets, the company must be informed before the departure of the ship, either by telephone or via e-mail, while the passenger’s declaration of responsibility for the loss must also be completed.
In any case, new tickets must be issued and the fee paid for boarding the ship.
If the ticket is lost, you must purchase a new one. The loss must then be reported in writing, stating the date and route of travel, the number of the lost ticket and also be accompanied by a photocopy of the new ticket.
At the end of the month after checking by the company, if it is found that the lost ticket did not travel or was not replaced, within one (1) month of the trip, the passenger is entitled to a free ticket of equal value to the lost one.
- OTHER TERMS
Passengers are responsible for compliance with Port, Health and Customs Regulations.
Passengers must comply with the instructions of the master and crew regarding the maintenance of order and the safety of the ship.
Passengers’ rights and obligations are governed by Regulation (EU) no. 1177/2010 of the European Parliament and the Council of November 24, 2010 and additionally with Law 3709/2008.
The Company has the right, after approval of the Ministry of Shipping and Island Policy, when necessary, to replace the ship for which this ticket was issued, with another ship.
Itineraries, prices and travel conditions are subject to change without notice.